Updated on APRIL 27, 2020


As a registrant for the in-person Summit 2020, will I receive a refund?

Carnegie Foundation has moved to a “Pay What You Will” option for attendees that registered for the Summit before March 24. 

Registrants can indicate here how you would like your registration fees to be processed. You can choose between receiving a full refund or allowing the Carnegie Foundation to retain a portion of your fee to help us partially defray the costs of the virtual Summit. Your choice will have no bearing on your ability to access the virtual Summit sessions; you are part of our community, and regardless of the choice you make on registration fee refunding, we consider you a registered participant. All registered participants will also have access to the 2020 Summit Digital Library through August 31, 2020.

The final opportunity to provide your Pay What You Will requests is May 8.

We have begun processing requests and appreciate your patience.

Why is there a fee for registering for the virtual Summit when those who registered for the onsite Summit were able to receive full refunds and still participate?

Because we were no longer offering the place-based event that had been “purchased” by registrants, after careful thought, we decided to offer a “Pay What You Will” refund option for registrants of the place-based event. Registrants could select no refund, a full refund, or something in between. However, to demonstrate our commitment to our growing improvement community, we wanted all registrants to have access to the virtual Summit sessions, regardless of their PWYW choice.

When we redesigned the conference, we decided to open it up for additional attendees. Unlike those who registered for the in-person Summit, those who registered for the virtual Summit received the experience they purchased.