Site Visits

Tuesday, March 31

New for 2020 are Improvement Summit Site Visits to enterprises (education and healthcare) that have been deeply engaged in transformational change. Each site visit is a full-day excursion designed as a powerful professional learning experience that will provide first-hand observations of improvement in practice.


April 1–3, 2020


San Francisco Marriott Marquis


About the Site Visits

Registration for an improvement summit site visit is $625 and includes the site visit program, travel from and to the San Francisco Marriott Marquis, and a box lunch. In order to participate in a site visit, you must also be registered to attend the general conference.

At each venue, participants will have an opportunity to learn:

  • How system leaders achieved the cultural change within their enterprise, how they moved in this direction over time, what challenges they faced, and what they learned

  • Measurable improvements that have been accomplished and how they spread and/or are sustained

  • How teams apply improvement approaches, methods, and tools to their daily work

  • How attendees can best advance their own improvement strategies and efforts

Participants can select to visit an education or a healthcare system; each site visit will be led by a Summit site facilitator. Please note that registration is limited and will be accepted in the order received.

Already registered for Summit 2020 and would like to add on a site visit? Contact Summit registration to make changes to your enrollment.

Education: Summit Public Schools

Summit Public SchoolsSince their founding in 2003, Summit Public Schools continues to work toward their mission to prepare a diverse student population for success in college, career, and life; and to be thoughtful, contributing members of society. There are 15 Summit Public Schools serving more than 4,000 students. Their students have consistently been accepted into four-year colleges at a rate that is among the highest in the country and their significant number of students who enroll in college graduate at a rate above the national average.

At Summit Shasta in Daly City, CA, participants will visit classrooms; experience what the school’s improvement and innovation approaches look like in practice; engage in conversations with Summit Public Schools leaders, principals, teachers and students; and debrief important insights and lessons learned about applying improvement approaches to transformational change.

Healthcare: Zuckerberg San Francisco General Hospital and Trauma Center

Zuckerberg San Francisco General HospitalZuckerberg San Francisco General Hospital and Trauma Center (ZSFG) is a 397-bed public safety net hospital that is part of the San Francisco Department of Public Health and San Francisco Health Network. The hospital provides acute medical and psychiatric care, and also operates primary and specialty care clinics on its campus. It serves primarily patients who are uninsured or from low-income households.

ZSFG has been on its lean improvement journey since 2011. Their journey began by using improvement tools such as problem-solving templates and improvement workshops. As ZFSG learned from others and its own experience, it added strategic planning and deployment, a daily management system, and principle-based leadership to sustain and accelerate their improvement work

Participants will meet with hospital executives, directors, managers, front line staff, physicians, and physician leaders; and learn about ZFSG’s improvement system, the components it uses to obtain and sustain meaningful change, and its journey in getting to the current state. Participants will visit front line hospital areas such as the Emergency Department and Hospital Information Services, and observe leaders and staff huddle to drive improvement using their daily management system.