Empathy research methods are used to gain a deep understanding of the experiences, needs, and perspectives of individuals affected by a problem. They can be used in causal system analysis or other points in an improvement effort to develop specific, close-to-the-ground knowledge from different vantage points.
These short references provide an overview and examples of different ways of gathering empathy data.
- Download the Empathy Interviews Quick Reference (PDF)
- Download the Empathy Map Quick Reference (PDF)
- Download the Journey Map Quick Reference (PDF)
- Download the Observation Methods Quick Reference (PDF)
Related Resources
Empathy Interviews: How to Do Them and Why They Are Important (Summit 2021)
Clear, Measurable Goals and Empathy Help Scale Improvement Science at High Tech High
Tools for Unpacking Local Data
