Improvement Science in Public Higher Education Systems: The NASH Improvement Community Model

60-min | In-Person
Focus Areas: Equity, Diversity, and Belonging; Higher Education; Postsecondary Innovation; System Transformation Toward Continuous Improvement; Spread and Scale

In 2022, the National Association of System Heads developed and launched a new model of applying Improvement Science methodology to the public higher education context in ‘NASH Improvement Communities’ (NICs). The NIC model was applied to three key topics: transfer, curricular flexibility, and student success interventions to close equity gaps in degree completion. The three NICS involved 11 higher education systems and 32 campus teams. This interactive presentation will present an overview of the organizational structure, administration, knowledge management, and support structures involved in launching and running the NICS, as well as early findings and lessons learned


Daniel Knox, Senior Advisor, National Association of System Heads
Juliette Price, Chief Solutions Officer, Helgerson Solutions Group